Terms of service

Terms of delivery

EcoFurn Store

The ecofurnstore.fi online store is part of the business of EcoFurn Net Oy Ltd (Business ID 3169617-8). The online store is located in Finland. All prices shown include VAT. For orders outside Finland, please contact us by email at service@ecofurn.eu

We reserve the right to change prices and delivery costs. 

NOTE! Most products are delivered unassembled, see assembly and usage instructions on our website www.ecofurn.eu. Please also note that the product images on the website are for reference only; the color and pattern of an individual product may vary.

Ordering

You can order products from the online store by adding the products to the shopping cart and paying for them at the online store checkout. All customer information is treated confidentially. The contact information provided in connection with the order will not be used for anything other than the delivery of the order and handling matters related to the order. When you order from our online store, you are deemed to have read and agreed to the terms and conditions in force at the time of purchase.

Payment service provider

Paytrail Oyj (2122839-7) acts as the payment intermediary service provider and payment service provider in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In cases of complaints, we ask you to primarily contact the product supplier.

Paytrail Oyj, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
paytrail.com/kuluttaja/tietoa-maksamiste

Paying for an order

The payment service between the seller and the consumer is provided by Klarna Bank AB (SE-556737-0431, address Sveavägen 46, 111 34 Stockholm, Sweden) in cooperation with banks and credit institutions. As a consumer, you do not need to register or pay additional costs for using the payment service. Klarna Bank AB is a payment institution supervised by the Finnish Financial Supervisory Authority (FIN-FSA). All data transfer and money transactions are SSL-protected, which means that no third party can see your personal information. 
In order to offer you Klarna payment methods, we may transmit your personal data in the form of contact details and order details to Klarna during checkout so that Klarna can assess whether you are eligible for their payment methods and tailor these payment methods to you. Your transferred personal data will be processed in accordance with Klarna's own privacy notice

Technical or human errors

We reserve the right to cancel any order even after the customer has received an automatically sent confirmation. Sometimes a technical or human error can cause obvious errors in pricing. An obvious pricing error is, for example, when a product normally costs 150 euros, but due to a technical or human error the price is 15 euros.

We strive to correct all errors as soon as possible and always contact the customer to correct the situation.

Order and payment confirmation

After a successful order, an order confirmation will be sent to your email. You will also receive a payment confirmation message from Klarna Bank. In order to receive order and payment confirmation emails, you must provide your email address when placing an order.

This store is for consumers. If you are a B2B customer, please contact info@ecofurn.eu

Delivery and costs

You will see the delivery costs after you have selected the payment and delivery method. We mainly deliver orders via GLS and Matkahuolto. Registered shipments delivered via GLS can be tracked using the tracking code, which is provided by email when the order is sent. We reserve the right to use different delivery methods.

Delivery time

Our usual total delivery time is 2-5 working days (order date is day 0) depending on the order and delivery method. We are not responsible for delayed deliveries caused by third parties or for inconvenience caused by force majeure or delayed delivery. We will inform our customers of any exceptions to delivery times.

Unreceived orders

If the customer refuses to receive the shipment they have ordered, a return shipping fee of EUR 19.90 will be charged. If the customer has paid by credit card, EUR 19.90 will be deducted from the amount to be refunded. If the customer has chosen an invoice as the payment method and has not paid in advance, EUR 19.90 will be charged after the undelivered shipment is returned.

Terms of product exchanges and returns

According to the Finnish Consumer Protection Act, the customer has the legal right to exchange products or return an order or part of it within 14 days of receiving the order. The right of return only applies to unused, resalable products in their original packaging. The customer is responsible for the shipping costs for returns and exchanges.

 

When returning an order, please include your customer number/name and contact details as well as your bank account number/debit card number for refunds.

The return address for the goods can be found on the packaging and in the attached documents.

Contact information
service@ecofurn.eu
+358 40 5598502
The cost of the call is the price charged by your operator when calling a Finnish mobile number.

Problem situations

If your order is lost, damaged during delivery or you are not satisfied with your order in any other way, you must notify the relevant party or parties mentioned in the terms and conditions within 14 days in writing. If the order is damaged during delivery, a complaint must be made immediately to the transport company.