Return policy

The customer has a 14-day right of exchange and return in accordance with the Finnish Consumer Protection Act. The right of return only applies to unused and saleable products in their original packaging. The customer is responsible for the shipping costs incurred by the return. Failure to collect the shipment does not constitute a return. For an order returned uncollected, we will deduct our actual shipping costs and the handling costs of €15.00 from the amount to be refunded to the customer. Returns must always be reported to service@ecofurn.eu.

Please include the following information with the return:

• your customer number, name, address and telephone number
• your bank account number and a copy of the order confirmation

RETURN ADDRESS:

EcoFurn Finland Oy, Ahertajankuja 5 A, door N, 04460, JÄRVENPÄÄ
We do not accept returns more than 14 days after delivery. Once the return has been approved, the money will be returned directly to your account after the return has been received and processed. In the event of problems with shipping or defective products, if the product is lost during shipping, damaged, or the wrong product has been delivered to the customer, the customer must report the error immediately to service@ecofurn.eu. Notification of incorrect delivery or defective product must be made within 14 days of receipt of the product.